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Case Study

How a Local Laundry Brand Achieved 436% ROAS and 477+ Monthly Phone Calls on Half the Budget

Overview

In mid-2024, a Gurgaon-based laundry and dry-cleaning business came to Bixeltek with a critical problem. Despite running Google Ads with a daily spend of ₹2,000, the campaign was falling flat.

Their ads were attracting unqualified leads, the cost per acquisition (CPA) stood at ₹754, and they weren't seeing a measurable return on ad spend (ROAS). They were close to pulling the plug on paid advertising.

Their objective was ambitious: cut the budget in half and double the results.
We delivered exactly that and more.

Objectives

  • Reduce CPA from ₹754 to below ₹100
  • Generate 10+ high-quality calls every day
  • Drive over 400 monthly form submissions
  • Optimize the landing page for mobile conversions with Conversion Rate Optimization (CRO)
  • Increase ROAS and improve budget efficiency

Our Strategic Approach

We implemented a complete full-funnel transformation: not just ad tweaks, but a performance marketing overhaul. Here’s how:

Step 1: Intent-Driven Keyword Targeting

The original campaign used broad-match keywords with little intent filtering. We rebuilt the keyword strategy from scratch:

  • Targeted high-converting, location-based queries like “laundry pickup in Gurgaon,” “dry cleaning service near me,” and “affordable laundry same day.
  • Built a negative keyword library to block unqualified traffic.
  • Prioritized keywords that aligned with immediate customer action, not passive browsing.

Step 2: Ad Copy That Demands Attention

Our creative team rewrote all ad copy with a focus on clarity, urgency, and local relevance:

  • Headlines like: “Same-Day Laundry Pickup in Gurgaon”, “Affordable Dry Clean Service - Book Now”
  • Benefits upfront: Free pickup & delivery, Stain removal included, Fast turnaround
  • Clear, compelling CTAs: Call Now, Book Pickup, Get a Quote Instantly

This led to a 21% increase in click-through rate (CTR) in the first 30 days.

Step 3: Landing Page Optimization

The client's old landing page wasn’t converting. We rebuilt it with:

  • Mobile-first design for the 90% mobile audience
  • Trust builders: real customer testimonials, star ratings, and payment options
  • Prominent CTA buttons: Call Now and Book Pickup
  • A short, frictionless form that collected just what was needed: name, location, phone number

The result? Over 400 form submissions in 90 days with qualified customer inquiries.

Step 4: Smart Bidding + Budget

We restructured the campaign to make every rupee work harder

  • Shifted from automated bidding to manual CPC with device-level modifiers
  • Increased bids on mobile during high-conversion hours (9 AM–12 PM, 5 PM–9 PM)
  • Allocated more budget to geo-locations with proven conversion history

This dropped the average CPC from ₹18 to ₹10 while boosting conversions.

Step 5: Weekly Optimization & Reporting

We didn’t stop at launch. We ran continuous A/B tests on:

  • Ad copy variations
  • Call extensions vs. sitelinks
  • Different form CTA placements

Every week, we shared real-time performance dashboards with the client, keeping them in the loop and part of the process.

Results at a Glance (90 Days)

MetricAug 2024Nov 2024Growth
Monthly Phone Calls170477+ 180%
Cost Per Acquisition (CPA)₹754₹77 90%
Form Fills0400+n/a (tracking added)
Return on Ad Spend (ROAS)0.41x (41%)4.36x (436.7%) 10x+
Avg. CPC₹18₹10 44%
Avg. CTR3.1%4.8% 21%

Client Impact

“We thought Google Ads didn't work. Now, we're getting 15–20 quality calls every day. Our delivery team is busier than ever, and we've even started thinking about expansion.”
Founder, Laundry Service in Gurgaon

Conclusion

This case study reflects the power of strategic thinking, full-funnel alignment, and relentless optimization. At Bixeltek, we don't just run ads; we engineer systems for sustainable growth through our performance marketing solutions.

If your business is spending on ads and not getting results, discover how our dedicated Google Ads management and analytics tracking turn wasted budgets into predictable customer acquisition.

Ready to Cut Wasted Spend and Scale Your ROAS?

Whether you need expert Google Ads management, landing page conversion rate optimization, or end-to-end performance marketing, Bixeltek helps you turn ad spend into profitable revenue.

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